Name: Steve Kalicharan
Title: Director of International Human Resources
Years with Rich’s: I first joined the company in 2006, spending two years as head of human resources at Rich’s South Africa. After a year elsewhere in the private sector, I returned to Rich’s in 2009 as Director of International Human Resources. The excellent family culture here, as well as the opportunity to work in the U.S. and gain valuable global experience, all drew me back to the organization.
Location: Rich’s World Headquarters, Buffalo, N.Y.
Favorite Product: SeaPak Shrimp Scampi. It’s very, very easy to prepare and it just tastes so great!
Fondest Memory of Your Time Spent at Rich’s: How the associates at World Headquarters in Buffalo went out of their way to give me some basic advice and offer support when I first arrived at my job in the U.S. It was a big challenge getting used to the snow and very cold winter temperatures here in Western New York. We’re not used to this in South Africa, so you normally wouldn’t think about little things like keeping an ice scraper and snow brush in your car or bringing a pair of snow boots to work – or looking out for deer on the roads…especially during winter…at night (I’ve experienced more wild animals in Buffalo than I had in my native South Africa). My first day, Buffalo was hit with about 7-8 inches of snow by 2 p.m. and my manager, Judy Campbell said, “I think you better get home – now. And please drive safely and let me know when you get there.” I walked outside in my formal shoes and was slipping and sliding all over the place before an associate rushed up to help me to my car. She then grabbed a scraper from her car and cleared the snow and ice from my car because I did not have one.
What “Innovate” Means to You: When people talk about innovation, they often think R&D, Marketing or Operations – how to innovate and develop new products. But when it comes to human resources, we sometimes lose sight of what innovation means. I see myself as the CEO of my own role and I’m thinking constantly about different ways of doing things that can better serve our organization. My intention is to do things better, faster and more efficiently from a human resources point of view and be a better business partner to the organization, which ultimately leads to improved customer service and delivers the Rich Experience.