Name: Maureen Lynch
Title: Sales and Operations Leader, Customer Service & Logistics Division
Location: Rich’s World Headquarters, Buffalo, N.Y.
Years with Rich’s: 11 Years (I started in 2003)
Favorite Product: Chocolate Chip Scones – I am definitely an advocate of our scone. They are absolutely fabulous with a cup of coffee!
Fondest Memory of Your Time at Rich’s: There are many memories that come to mind, but I’d say the best was a picnic hosted by Rich’s on the field at the Buffalo Bisons baseball stadium. The picnic was open to all associates and their families, so it was a great opportunity to network and meet one another in a fun atmosphere. It truly showed me what type of company I work for – one that values family and a work-life balance, which is something very important to me as a mother. The picnic created memories that my whole family cherishes to this day. My 16-year-old daughter still talks about the chocolate fondue fountain and my son vividly remembers the excitement of running the bases!
What “Cherish Our Culture” Means to You: When I think of culture, I think of “bettering our communities,” something that Rich’s constantly focuses on. Foundationally, being around my family and my community is very important to me, which is why working for a company that cares about the people around them is a top priority. There are many opportunities within the company, from associates here at World Headquarters to our associates at our manufacturing facilities, to reach out and help the community – through volunteer work at the Valley Communication Association, the Salvation Army, or a multitude of other local organizations. No matter where you are located, Rich’s provides the chance to get involved and help the surrounding community. At Rich’s, it’s important for us to go beyond just running a business by providing support to those in need.
What “Be the Trusted First Choice” Means to You: It means going above and beyond to make sure the customer knows you care. I’m thinking specifically of a time when we had a regional product rollout for one of our largest customers. My team had full confidence this product would work for the customer, but the rollout was so widespread that we became concerned the instructions on product usage wouldn’t be conveyed properly to each location. So we took it upon ourselves to actually disperse our team members and hit all the cities and towns where the product intro was taking place. Over a four-week period, I think we visited around 400 stores and met one-on-one with each manager, to make sure they knew how to properly use the product. We didn’t make any appointments and there were no mandates to do this; we just knew that, in order to be the trusted first choice for our customer, we had to show how much we cared about this launch.